Privacy Policy
Information Collection
Our website address is: https://excourier.co.uk.
We collect personal information for the purpose of providing logistic services and improving customer experience. Information collected may include names, contact details, shipping addresses, and payment information.
Information Usage
Personal information is used solely for the purpose of fulfilling logistic services, including order processing, delivery, and customer support. We do not share or sell your personal information to third parties, except when required by law or for service providers assisting in logistics.
Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Cookies
We use cookies to enhance your browsing experience on our website. You may adjust your browser settings to disable cookies if you prefer.
Consent
By using our logistic services and providing your information, you consent to our privacy policy.
Access and Corrections
You have the right to access and correct your personal information. Please contact our customer support team to make changes or request information.
Changes to Privacy Policy
We reserve the right to update our privacy policy. Any changes will be posted on our website with an effective date.
Refund Policy
Returns and Refunds
Our company is committed to ensuring customer satisfaction with our logistic services. If you are not entirely satisfied with our services, we are here to help.
Eligibility for Refunds
Refunds will be considered under the following circumstances: Service delivery issues caused by our company, such as delays or damage to goods during transit. Cancellation of services within our stated cancellation period.
Requesting a Refund
To request a refund, please contact our customer support team via email within [2] days of the issue or cancellation. Provide detailed information about the issue, including the order number and relevant documentation.
Refund Process
Non-Refundable Items